Better Vivify ServiceSoul About Invest

Customer Service Augmentation

Your customers and their expectations have changed. ServiceSoul enables you meet their expectations, and go beyond. Service Agents augment your current customer service paths, and enhance interactions with your customers. Your brand and your role as Trusted Advisor remain key elements of your customer service plan. It is possible to provide delightful customer service experiences with the right mix of customer service tools. The unique needs of your brokerage need to be considered, along with your customer service vision, to create an experience that is unique to your business.

24/7 Availability

Service Agents don't sleep.  Available 24/7, or simply after office hours, your Service Agent will be responding to basic inquiries from your customers that they are looking for answers on.

Time Liberation for Staff

There is never enough time in the day for the vital activities that your staff undertake.  Implementing a customer service program that focuses basic information sharing facilities under a Service Agent will liberate time from your staff, allowing them to focus on higher value activities.

Consistent Experience

For information sharing, consistency can be through all channels via a Service Agent. Inquires made through social media channels (Facebook, Twitter), your website and other means of engagement (Slack, Skype), can be handled via a consistent agent.  

Omni-Channel Access

For many inquiries, your customers may want to speak with your office directly.  But for basic information, they will look to your online tool set to assist them, as they do in other verticals.  Providing choice for consumers in how they want to engage with you results in the modern customer service experience that your customers now expect.

    BMS

    Better is the brokerage management system you have been waiting for. Starting from scratch, Better has been built to natively offer the features and services that have only been a dream up till now!

    Modernization Framework

    Modernizing how you do business, while ensuring that you maintain the integrity of your role as Trusted Advisor is crucial.  You know your brokerage, and we know how to  help you on your journey to digital enablement!

    Specialized Service Agents

    We are pleased to offer you Service Agent pizzazz from our friends at 3Tree! Designed specifically for the insurance industry, ServiceSoul is fully tailorable to meet with the unique needs of your brokerage.